Sticky customers spend more money.
Keep your customers coming back and spending more money, with your brand in their wallet and personalized outreach across email, text and push messaging.
Works with the tools you already use.
What our customers love about Sticky
Your regulars come back sooner
Loyalty that takes effort loses. The customer defaults to whoever has a deal that day.
The card sits in the wallet app already on their phone, so there is nothing to download and nothing to remember at the counter. It updates itself from your POS.
Members came back in 15.7 days averaged, against 19.0 days for everyone else.
Member orders are bigger, and not because you discounted them
The usual answer to a quiet week is a deeper discount, which buys the visit and gives back the margin.
Points earn at the register and show up on the pass before the customer leaves the counter, so the reason to come back is the balance rather than the next coupon.
Member average order was $47.39 against $39.99, both net of discounts, so the gap is not members redeeming rewards against your own margin.
Your messages actually get delivered
Text gets carrier-filtered. Email lands in Promotions. Cannabis has it worse.
Wallet push goes to the lock screen, costs $0, draws no credits, and is unlimited under fair use. Email runs on Amazon SES and GreenArrow, with SPF, DKIM and DMARC set up during onboarding.
We do not publish an average open rate, and you should ask the same of anyone who quotes you theirs.
One tool instead of four
Most shops pay separately for an email tool, a text tool, a loyalty app and a reporting spreadsheet, then keep the lists in sync by hand.
Email, text, push, wallet loyalty, journeys and revenue attribution run on one rail and bill as one line.
One bill covers email, text, push, wallet loyalty and attribution. Credits never expire, and push draws none.
You find out who is slipping away
The regular who stopped coming in March does not tell you. You notice in June, if at all.
Segments rebuild on every POS event instead of a nightly batch, across 120+ attributes, with a live count while you build the audience.
Attribution goes down to the SKU and the staff rep who rang the sale.
You can leave
You have signed an annual contract before and watched the tool get worse while the term ran out.
Month to month with no setup fee. If it is not working, you leave next month.
Six months of order history standard, more if you can export it, with balances reconciled and verified on every migration. Live in 14 days.
The math runs on your numbers
We price on store count and volume, so your plan cost is a number we work out with you on the call. Put it against the $47.39 member average order above and you know how many extra member orders a month cover it. Your margin decides whether that is a good trade, which is why the calculator asks for your numbers instead of ours.
If the math does not work on your store, do not buy it.
Modeled estimate using stated assumptions, not a guarantee of results.
- Plan cost
- Quoted on the call, month-to-month
- Member average order
- $47.39
- Orders to cover the plan
- Your plan cost ÷ $47.39
- Included
- Every channel, wallet loyalty, journeys, attribution
- Wallet push
- $0, unlimited under fair use
- Setup fee
- None
Average order is the measured member figure from Farmer Jane, below. Plan and credit figures are list price.
Measured across 18 stores in the first 100 days
Farmer Jane runs 18 dispensaries across Saskatchewan and Manitoba. These figures are POS-attributed and measured against the non-loyalty customers in the same stores over the same window.
Members choose to join, so some share of every gap above is people who were always going to spend more. We describe the gap and we do not claim it as the cause. Ask the same question of anyone who shows you a loyalty number.
Read the 100-day reviewBring your own numbers and we will tell you if it pays
Thirty minutes, your POS data, and a straight answer on whether the spread covers the plan on your store.